Did you forget to add a wheelchair during your booking? Relax! You can use the Delta Airlines wheelchair assistance service a couple of days before your flight’s departure. Delta Airlines understands how important it is to be able to move between points at the airport to complete the necessary procedures.
This is why the airline allows passengers wheelchair accessibility services within the airport premises. You can use this service to add wheelchair assistance during booking or 48 hours prior to your departure. Doing so will help passengers with disabilities, mobility issues or other health issues move easily within the airport premises.
Want to know how to request wheelchair assistance Delta Airlines? Here’s everything you need to know if you need the Delta Airlines wheelchair assistance service. The blog outlines the process for requesting wheelchair assistance for your Delta Air Lines booking. Let’s read about it.
What is Delta Airlines Wheelchair Assistance?
- Delta Airlines wheelchair assistance is a specific type of service designed to help the passengers who need mobility assistance during their trip.
- Delta usually offers different types of wheelchair assistance depending on passengers' needs and the airport facilities.
- Airport wheelchair assistance can help the passengers with going from the airport curb, through the process of check-in, through the process of security, towards the departure gate, down the jet bridge, and to the aircraft door.
- A wheelchair for the aisle can help passengers move from the jet bridge onto the aircraft and through the aircraft aisle to their seat.
- An onboard wheelchair is available only on qualifying aircraft and is designed to fit through the aircraft aisle on many aircraft into accessible lavatories.
- Delta services for accessibility are not limited to passengers travelling in a particular cabin or buying a particular type of fare.
- The type of assistant provided is based on travelers' personal needs and the facilities available on the flights.
How to Request Delta Airlines Wheelchair Assistance?
A passenger can request the Delta Airlines wheelchair assistance service through both online and offline channels. It is absolutely free, and passenger can ask for assistance at any point before their journey. Here’s how the Delta Airlines request wheelchair assistance works:
Add a Wheelchair Online
The online process for requesting wheelchair assistance with Delta Airlines can be completed during or after booking.
During Booking
When booking your Delta Air Lines flight, you can easily add wheelchair assistance. Once you reach the checkout window, select the “Need Wheelchair Assistance” service or click on the “Special Assistance” option to seek assistance.
Post Booking
If you forgot to add wheelchair assistance during booking, the after-booking option is still available. You can request special assistance on the Delta Airlines website or mobile app. Simply open the website or app, go to “My Trips”. Select your flight and look for the “Passenger Information” “Special Services Requests” section to add wheelchair assistance.
Add a Wheelchair over Call
Wheelchair assistance service is also available by phone. The passenger can directly call the airline at +1-404-209-3434 and let the airline representative know that they need wheelchair assistance at the airport. Make sure to specify the wheelchair requirement for the exact need. Make sure you have requested at least 48 hours in advance. Doing so will allow the airline to arrange the wheelchair at the airport before your scheduled departure.
Request a Wheelchair at the Airport
If the passenger didn’t have time to pre-request wheelchair assistance, they can request it at the airport. Delta Air Lines or the airport provides free wheelchair assistance at the airport gate, ticketing counter, and check-in desk. However, wheelchair assistance at the airport is subject to availability. We strongly suggest that you pre-book the Delta Airlines wheelchair assistance service to avoid waiting at the airport for one.
Using your Own Wheelchair
If you have your own wheelchair and plan to travel with it, you need to contact Delta Airlines and declare it in advance. Passengers who are carrying their own wheelchairs are required to check them at the airport gate or cub for free. The Delta Air Lines staff will assist you to your seat on board using an aisle wheelchair.
Who can request a wheelchair assistant in Delta Airlines?
- Travelers who need mobility assistance can request wheelchair assistance.
- You may need assistance if you have difficulty walking long distances or need help getting to the check-in area from the gate, cannot use airport stairs, need assistance boarding and leaving the aircraft, and use a personal wheelchair and scooter.
- There is no need to wait until you reach the airport and tell Delta about your needs.
- Sharing your requirements before travel gives Delta more time to prepare airport assistance.
What is the necessary information to give while asking for Delta Airlines wheelchair assistance?
- Always provide the accurate information so that delta helps you with your needs
- You need to provide
- Confirmation number
- Flight number
- Travel date
- Departure and arrival airport
- Type of wheelchair assistance required
- Whether you use your own wheelchair
- Wheelchair or scooter measurements
- The type of battery, only if applicable
- Be specific about the type of assistance you need.
- For example, always tell Delta if you need:
- Help travelling through the airport
- Can't use stairs
- Need an aisle chair to reach your seat
- Need assistance for connecting between flights
- When travelling with a personal wheelchair or scooter.
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Conclusion
In conclusion, regarding Delta Airlines wheelchair assistance service, the airline is doing its best to provide the best assistance to passengers with mobility issues. If a passenger is disabled, has difficulty walking, or has a medical condition, they can request that the airline arrange a wheelchair at the airport to ease navigation of the airport premises.
One can contact Delta Airlines to request wheelchair assistance using both online and offline modes. The process is quite simple and will take only a few minutes. If you are seeking assistance online, you can submit a request on the Delta website or mobile app, either during or after booking.
But if you forgot to request wheelchair assistance online when booking, you can contact the airline’s representative by phone 48 hours before departure. Similarly, requesting a wheelchair at the airport is also an option. However, this option depends upon the availability of a wheelchair at the airport. So, it is always best to add one in advance to prevent last-minute chaos at the airport.
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