Privacy Policy

All the websites and other services/offerings (collectively, "the Services") managed or controlled by Triplohub and its subsidiaries ("we", "us", or "Triplohub") comply with this privacy notice.

This privacy notice explains how Triplohub processes your data in relation to your access to services/offerings. By "personal data," we mean any information that can be used to identify you, either directly or indirectly.

Since Triplohub is a metasearch company, it may redirect you to third-party websites. In that case, you are not subject to this privacy notice as we have no control over these third-party platforms; instead, the privacy policy of the third-party website applies.

Ongoing technological advancements, modifications to our services, legislative changes, or other circumstances may necessitate amendments to this Privacy Notice. We will provide regular updates, and we advise you to review their contents periodically.

1. Entity Responsible For Personal Data

Triplohub is the responsible entity for collecting, storing, and processing all your data as discussed in this privacy notice. Whatever information you share during booking, whether travel-related or payment details, is protected by law.

In accordance with the law on data protection, we ensure to:

Process your data lawfully, fairly, and transparently.
Use your personal information for the purposes depicted in this Privacy Notice.
Enable the shield to protect your data by using appropriate technical and organizational measures and resist unauthorized access, misuse, or disclosure.
Entitle users to access, correct, or request the removal of their personal data, subject to legal and contractual obligations.

You may contact our team via email to exercise your data protection rights, to inquire about Triplohub's personal data processing, or to learn more beyond the scope of this Privacy Notice.

Users are advised to contact info@triplohub.com with a subject line that better reflects their concern when they need to connect with our data protection officer. Kindly note that there is no default confidentiality for emails sent to this address, so our team can access them without your consent.

To exchange confidentially with Triplohub's data protection officers, please specify this in your email so we can make appropriate arrangements.

2. Your Rights

The rights you hold in relation to your personal data are as follows. Please refer to Section 1 for contact information to connect with us and exercise your rights.

2.1 General rights

By law, you are entitled to the rights of:

Accessing
Deleting
Rectification
Restricting how it’s used
Transferring your data

2.2 Right to withdraw consent

You may cancel your provided consent at any time. Once you cancel your data, we will no longer process it under that consent. Processing carried out in the past based on your consent will remain lawful.

2.3 Right to object to the processing of data based on legitimate interests

You may object to the use of your data under legitimate interest if you believe it affects you. Seeking your objection, we no longer use your personal data, unless we have strong legal reasons that override your rights, or if the processing is needed for legal claims.

2.4 Right to oppose direct marketing

You have the right to oppose the processing of your data for direct marketing at any time. Please refer to Section 6.1 for more guidelines on opting out of direct marketing.

3. Data That We Collect From You

We have the right to process your personal data from the moment you access or use the services provided on our site.

User data

We collect personal data, including your name, email address, and password, to create and maintain your registered account on our site.
We may even collect your data with your consent, including your postal address, age, gender, travel-related and search-related preferences, profile photo, resident country, social media accounts, interaction with our service team, feedback, comments, responses provided in surveys or interviews, enrollment in promotional events or activities conducted by us, and communication details.

Usage data

Your use of our services is documented, for example, in search details such as date, destination, number of guests, currency you enter, the offers you browse, and the links you access.
Engagement with our marketing communications: We collect data indicating your engagement with our marketing communications. Including newsletters and push notification analytics, we record information such as which link you access most often and how many times you access it.
Interaction with chatbots: We optionally collect data on your engagement with any AI-powered chatbots available in our Services. This may include the content of your conversations, usage statistics (for example, how often you interact with the chatbot or utilize specific features), and feedback or ratings, if shared.

Booking data

We document details such as destination, departure city, travel dates, guest counts, and price for your records. If you click on a flight offer through our Services, the booking site or airline hosting that offer may transmit to us personal data connected to any reservations you later finalize on their platform.

Location data

We are entitled to process approximate location data obtained from your IP address (country or city level). Additionally, if you consent, GPS data can also be used to deliver customized search results on your mobile device.

Bank data

Generally, we do not directly handle flight bookings or payment processing. Still, we may request you to provide bank details when:

Completing the booking process
Compensating the users
Proceeding with the payments for Triplohub's paid products.

Technical data

Technical data collected may comprise IP address, cookies, identifiers (session ID, member ID, device ID), access or HTTP status codes, browser software and version, operating system and interface, internet service provider, language preferences, and configuration parameters.

4. How & Why We Process Your Data

The following information outlines (i) the reasons for collecting and processing your personal data, (ii) the legal grounds for doing so, and (iii) the categories of personal data subject to processing.

To put it simply, we collect or use your personal data if any of the following reasons apply:

Your consent: This indicates that you agree to let us do so (such as sending you marketing communications that require consent).
Legal obligation: In summary, we may collect or process your data as required by law for certain purposes (for example, using your transaction history to meet financial and tax obligations).
Performance of a contract: This indicates how important your data is to meeting your contractual obligations (for example, managing your booking or setting up an account when you ask).
Legitimate interest: Simply understand that your data processing is required for our legitimate interests, and your rights do not oppose those interests.

For the following reasons, we may use your personal data:

Executing the contractual obligations, such as your accounts and bookings.
To improve services, prevent fraud, or ensure data security.
To provide a personalized experience upon search and deliver results based on your preferences and location.
Sending marketing and promotional emails.
Tracking user behavior and improving our services to enhance user experience.

5. Data Recipients: Parties With Whom We Share Your Data

If an appropriate legal basis exists, we may forward your personal data to the following categories of recipients:

Our subsidiaries with 100% ownership.
Authentication partners: these are the third-party sign-in providers we use when you access our services.
Third-party service providers process the data for us; for example, they host & store, provide customer service, offer general-purpose models, handle security & fraud, handle communications, handle analytics, handle debt collections, handle advertising, and handle marketing partners.
Third-party service providers facilitate services for our company and, serving as independent controllers, function in security & fraud prevention, social media networks, and advertising/marketing.
Together with our business partners, we jointly offer products and services. These offerings are made available through our platform in collaboration with third parties.
Authorities responsible for law enforcement.
While corporate transactions such as consolidations, divestitures, mergers, or asset sales occur.

The data we share with our service providers may be used for marketing, advertising, and other purposes. The service providers that we carefully selected and commissioned are obligated to comply with our contractual direction and to maintain appropriate technical and organizational safeguards. Further, we regularly monitor them.

6. Service-Specific Information

Triplohub Member Account

Creating a Triplohub member account is not mandatory, but it may be required to access the full functionality of certain of our services. Members can enjoy enhanced benefits, including special features such as broader access rates and personalized options. Members can disable these personalized features at any time from their account settings.

In your Triplohub member account, you can manage, modify, and delete your information, including personal details, payment methods, booking history, saved preferences, and communication settings.

7. How Does Triplohub Safeguard Your Personal Data?

As part of our commitment to protecting your personal data, we have implemented appropriate technical and organizational safeguards to prevent accidental or intentional manipulation, loss, destruction, or unauthorized access. Our security practices are regularly reviewed and updated to keep pace with technological advances.

8. When Is Your Data Scheduled for Deletion?

We store your personal data only for as long as it is needed or required by law. Thereafter, they are subject to deletion unless it is still necessary to retain your data until the statutory limitation periods expire (for example, to retain evidence for civil litigation or for statutory accounting and tax purposes), or if there is another legal basis under data protection law for continued processing in a specific individual case, we may retain your data. If we intend to use your data for analytical statistical purposes over longer periods, we will anonymize it.